Returns & Exchanges

Returns Center

If you're looking to return or exchange your order for whatever reason, we're here to help. Click the button below to begin. You will need your order number and email address.

START A RETURN

Return Activity & Reasonable Use

Our return policy is designed to provide flexibility and peace of mind when shopping with us. However, to maintain fairness for all customers, returns are subject to a reasonable use policy. Accounts demonstrating unusually high return frequency or patterns that fall outside normal purchasing behavior may be reviewed. In these cases, we reserve the right to limit, refuse, or otherwise decline return requests at our discretion. These measures are rarely necessary and are only applied in situations where return activity falls outside of reasonable use.

Return Protection

For a small fee of $1.95 at checkout, you can add Return Protection to your order. Return Protection covers all return reasons — wrong item, poor fit, defect, or simply changed your mind — and allows you to return at no additional cost within the standard return window. Without Return Protection, a $6.95 return shipping label fee applies to refunds.

Return Protection is optional and must be selected at the time of purchase. It cannot be added after an order is placed.

Returns & Exchanges — Frequently Asked Questions

What is your return policy?

Returns are accepted within 30 days for a full refund, and within 90 days for an exchange or store credit.

Please note the following exceptions:

  • Certain items with closeout pricing are FINAL SALE.
  • Products in the Supports & Braces category are eligible for returns up to 14 days after purchase.
  • The following product categories are non-returnable (Final Sale): Juzo Trend Colors & Prints, Bandages, and Padding.
What if I am outside of your return window?

No. The return must be submitted within 30 days for a full refund, or within 90 days for an exchange or store credit, regardless of whether the item has been opened. We always recommend opening and trying all items upon arrival to ensure they meet your needs.

Can I return item(s) that have been opened or used?

Yes. If you are within the 30-day window, we will accept your return for a refund. If you are within the 90-day window, we will accept your return for an exchange or store credit. Final sale items are non-returnable.

  • Products in the Supports & Braces category are eligible for returns up to 14 days after purchase.
  • The following product categories are non-returnable (Final Sale): Juzo Trend Colors & Prints, Bandages, and Padding.
What if I don't have the original packaging?

No. We require all item(s) to be returned in their original packaging. If you no longer have the original box or packaging, we are unable to process a return or exchange.

Is there a fee for returning my order?

Yes. There is a $6.95 return shipping label fee. This fee is only charged if you select a refund back to your original payment method. If you choose store credit or an exchange, the return label fee will not be deducted. If you purchased Return Protection at checkout for $1.95, the return shipping label fee is waived entirely.

What if I receive damaged or defective item(s)?

We sincerely apologize for the inconvenience. We will replace damaged or defective item(s) free of charge. You can submit a return through our online portal or reach out to our customer service team at 855-787-8205 or cxsupport@compressionstockings.com and we will send a replacement or process a refund.

Please note: snags, runs, and holes that develop over time are not considered defects and do not qualify for return or exchange.

What if I made a purchase through installments?

To request a refund on an installment purchase, submit a return through our self-serve online return portal or contact our customer service department. After your refund is processed, the refunded amount will be applied toward your outstanding balance. Any remaining installment payments will be adjusted accordingly. For full details, please refer to the terms and conditions of your installment provider.

How do I complete a return or exchange, and what should I expect?

To set up a return or exchange, you have two options:

  1. Visit our Return Portal and follow the prompts. You will need your order number and email address.
  2. Call us at 855-787-8205 or email us at cxsupport@compressionstockings.com and our team will set up the return or exchange for you.

Once your return package is scanned at USPS, your new order is automatically processed and shipped. Once your return is received at our warehouse, your refund will be processed back to your original payment method. Please allow 24–48 business hours for the refund to be processed after the item is received at the warehouse, and 4–10 business days for the refund to post to your account after processing. For more information, please contact your card issuer or payment processor.

Please note:

  • Returned items that have been tried on must be laundered prior to return.
  • Return shipping is handled via USPS prepaid label. Items can be dropped at a mailbox, local Post Office, or via scheduled USPS pickup.
  • If you don't have a printer, contact us at 855-787-8205 and we can arrange to mail your label, or check with your local Post Office.
  • Qualifying orders returned without prior authorization may be subject to a restocking fee. Any applicable shipping and processing charges, including the return label fee if used, will be deducted from the refund.
  • Prices on exchanges are based on the website price at the time the exchange is requested.
What does Return Protection cover?

Return Protection covers all return reasons within the standard return window — including wrong item received, sizing or fit issues, product defects, and change of mind. If you purchased Return Protection and need to make a return, the $6.95 return shipping label fee is waived entirely. All other return policy terms still apply, including the requirement to return items in their original packaging.

I forgot to add Return Protection at checkout. Can I add it now?

No. Return Protection must be selected at the time of purchase and cannot be added to an order after it has been placed. If you did not add Return Protection at checkout, standard return fees will apply.

I have Return Protection — how do I use it?

The process is exactly the same as a standard return. Simply visit our Return Portal and follow the prompts using your order number and email address. The system will automatically recognize that your order includes Return Protection and waive the return shipping label fee. You can also contact our customer service team at 855-787-8205 or cxsupport@compressionstockings.com for assistance.

Does Return Protection cover future orders?

No. Return Protection purchased at checkout applies only to the specific order it was added to and cannot be applied to future purchases. If you would like Return Protection on a future order, it must be selected and purchased again during checkout for each individual order.

Contact Us & Policy Updates

For return or exchange assistance, please contact our customer service team at 855-787-8205 or cxsupport@compressionstockings.com. Customer service is available Monday–Friday, 9AM–5:30PM ET.

For information about shipping methods and delivery, please visit our Shipping Policy page.

This policy is subject to change without notice.